FAQ
Frequently Asked Questions
1. What is dropshipping?
Answer:
Dropshipping is a retail fulfillment method where we don’t keep the products in stock. Instead, when you place an order, we purchase the item from a supplier who ships it directly to you. This allows us to offer a wide range of products without the need for inventory management.
2. How do I place an order?
Answer:
Simply browse through our online store, select the products you want, and add them to your cart. Once you’re ready, proceed to checkout where you can securely enter your payment and shipping details. Afterward, you'll receive an order confirmation email.
3. What payment methods do you accept?
Answer:
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout.
4. How do I know if an item is in stock?
Answer:
We partner with trusted suppliers who ensure that the products listed on our website are available for order. If an item becomes out of stock, it will be marked as unavailable on our site, and we will notify you if this happens after you've placed an order.
5. How long will it take for my order to ship?
Answer:
Shipping typically takes up to 7 days. However, depending on the product and supplier, it can take up to 14 days for delivery. We strive to process your order as quickly as possible and will send you tracking details as soon as your package is shipped.
6. Do you offer international shipping?
Answer:
Yes, we offer international shipping to most countries. Shipping times and costs may vary based on your location. At checkout, you will be able to see the available shipping options and their prices.
7. How can I track my order?
Answer:
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier's website.
8. Can I change or cancel my order after it’s placed?
Answer:
We process orders quickly to ensure fast shipping, so we are unable to make changes or cancellations once the order is confirmed. However, if you need to make an adjustment, please contact us as soon as possible, and we will do our best to assist you.
9. What should I do if I receive a damaged or incorrect item?
Answer:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide your order number and photos of the item, and we will work with you to resolve the issue promptly, either by offering a replacement or a refund.
10. Do you offer refunds or exchanges?
Answer:
We offer refunds or exchanges on items that are defective or damaged upon arrival. Please contact us within 7 days of receiving the item to initiate a return or exchange. Items returned must be unused and in the original packaging.
11. Is my personal information secure?
Answer:
Yes, your personal information is secure with us. We use encryption technology and comply with strict privacy regulations to protect your data. We never share your information with third parties without your consent.
12. Do you offer discounts or promotions?
Answer:
Yes! We occasionally offer discounts and promotions. To stay updated, sign up for our newsletter, and follow us on social media for the latest deals and offers.
13. How can I contact customer support?
Answer:
You can reach our customer support team via email at support@alwayzzshopn.com, or through our contact page. Our team is available to assist you 24/7 365 days a year.
14. Do you have a loyalty or rewards program?
Answer:
At this time, we don’t offer a formal loyalty or rewards program. However, we are always looking for ways to improve our customers' experience. Stay tuned for future announcements!