Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund [special details apply] . Please see below for more information on our return policy.​

 

  • Stair Lifts

    Curved Stair Lifts are custom-made products and cannot be returned. All purchases are final.

    Straight Stair Lifts

    Straight Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our straight stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price unless your track has been cut then there is a $200 fee for track preparation and boxing.

    AmeriGlide straight stair lifts may be returned within 5 business days of receipt for a refund less the following:

    All returned straight stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.

    All returned straight stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $398.

    Return shipping is the obligation of the customer.

    Please give us a call to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.

    Refused Shipment Policy:

    If a straight stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.



Call AmeriGlide directly for all returns. 1 (800) 790-1635​

QUESTIONS If you have any questions concerning our return policy, please contact us at: Support@alwayzzshopn.com